FAQ


Last Updated on: 24/06/2016

Account Settings

How do I log into my Life´s Best account?

Log In via Facebook and Google+

  1. Go to https://mylifes.best/
  2. Select the Sign In option at the top right of the page
  3. Select the Sign In with Facebook or Google+ button
  4. Enter your Facebook or Google+ credentials and select Log In
  5. You will be redirected to your profile page

Log In on the website

  1. Go to https://mylifes.best/
  2. Select the Sign In option at the right top of the page
  3. Enter your email address and your password
  4. Select Sign In
  5. You will be redirected to your profile page


Forgot password?

If you forgot your password you can reset it by following the steps below:

  1. Check to make sure the email address you are using is the same as the email address you used to register with Life´s Best
  2. If you can't remember your password, select Forgot your password? Reset your password option in the Login section
  3. Enter your email address
  4. We will send you an email with a link in it that will enable you to set up a new password


How do I change my password?

If you want to change your password, follow the steps below:

  1. Log in at https://mylifes.best/
  2. Go to Settings > Manage Personal Details
  3. Change Password
  4. Save Changes


How do I log out of Life´s Best?

If you want to log out of Life´s Best, follow the steps below:

  1. Open the menu
  2. Select Logout
  3. You will be redirected to the Life’s Best home page


How do I set up my profile?

When you register at Life’s Best, you are prompted to set up your profile with the following steps:

  1. Manage Personal Settings - update all your basic account information, such as name, email address, password and address. You can also upload or change your profile and background pictures. Once done, save change and go to the next step
  2. Category Management - choose a background picture and set your permission rights for each category. Once done, save change and go to the next step
  3. Notifications Settings - turn the different notifications on or off. Once done, save change and go to the next step
  4. Invite Family & Friends - By default, the family & friends you invite, will have access to your public categories. If you want to give them access to one or more private categories, select the private category(s) which you would like to give them access to. There are 3 different ways to invite your family & friends:
    • User Name - check if the person is already registered at Life’s Best. If you type the name and it pops up, it means they are already registered and you can select them and send the invite
    • User Name - check if the person is already registered at Life’s Best. If you type the name and it pops up, it means it is already registered and you can select it and send the invite
    • Gmail & Yahoo - select the Gmail or Yahoo icon, allow access to your contacts, select all contacts you want to provide access to and send invite.Note that with this bulk functionality you cannot provide access rights to private category pages; if you wish to do so, afterwards you can go to Manage Family & Friends and make changes.


Sharing

Who can see and comment on my entries?

It’s up to you, you have full control. On Category Management, you can select if you want the entries of the category to be shared with the entire Life’s Best community (Public) or keep it private and it will only be visible to the people you choose.


How do I invite Family & Friends?

You can invite Family and Friends by following the steps below:

  1. Open the menu with the arrow on the header right upper side
  2. Select Manage Family & Friends - Invite Family & Friends
  3. There are 3 different ways to invite your family & friends:

    • User Name - check if the person is already registered at Life’s Best. If you type the name and it pops up, it means they are already registered and you can select them and send the invite
    • Email - simply enter the email address and send the invite
    • Gmail & Yahoo - select the Gmail or Yahoo icon, allow access to your contacts, select all contacts you want to provide access to and send invite.Note that with this bulk functionality you cannot provide access rights to private category pages; if you wish to do so, afterwards you can go to Manage Family & Friends and make changes


How do I remove / edit friends and family members?

If you want to remove / edit Friends and Family members, follow the steps below:

  1. Open the menu with the arrow on the header right upper side
  2. Select Manage Family & Friends
  3. Here you can see a list of your existing family and friends - you can decide to edit by selecting the Edit button or to delete by selecting the Delete button


How do I accept or decline a Family/Friend invitation?

If you want to accept or decline a Family/Friend invitation, you can do it either via the notifications (if turned on) or via Manage Family & Friends. Follow the steps below:

  1. If in the settings you have left this notification turned on, you will get the notification on the header right upper corner and you can directly accept or decline it.
  2. Open the menu with the arrow on the header right upper corner
  3. Select Manage Family & Friends - Invites Received
  4. Here you can see the invites received and you can accept or decline


How can I follow another user?

It is important to know that you can only follow users on specific categories and not on the user entire profile. This is to ensure that you only follow and receive notifications from users on topics that you are really interested in.

If you want to follow another user, follow the steps below:

  1. Go to your Profile page
  2. Search the user name
  3. Select the user category you want to follow
  4. Select Follow


Can I share my entries on social media?

Yes. After you add a new entry, you will be prompted with the possibility to share it on Google+, Pinterest, Facebook, Stumbleupon and Twitter.


Add New Entries

How do I add a new entry?

You can select the New Entry functionality either from the header or your profile page, select the category, fill the template and save the entry.


How do I access my categories pages?

You can access your category pages either from your profile page where it states your categories and selecting the one you wish to access, or select New Entry and again select the category and it will bring to the page.


How do I edit an entry?

  1. Go to the specific category page
  2. Scroll down until you see the archived entries after your gallery
  3. Search and select the entry
  4. On the right upper corner there is a Edit icon you can use to edit your entry.


Can I upload multiple photos and videos to an entry?

Yes, you can.


Which video file extensions are accepted and what is maximum file size allowed?

File extensions mp4 and avi are accepted and the current maximum file size allowed is 50MB. We hope to increase the size in the future.


How do I deal with abusive comments on my entries?

First you should delete the comment from your entry. If it is a private page, you should remove this person's access to the page. If it is a public page, consider to make it a private page and ensure this person does not have access to it.


General

Is Life’s Best free of charge?

Yes it is.


What makes Life's Best different from other similar services?

Life’s Best is focused on Life’s Best Moments only and not trying to sell or get commercials in front of you all the time. We aim to provide you a simplistic but effective overview of all your life best moments so you can easily review these over the years and share with those you care most about. There is no other application in the market that can provide you such solution.


Do you have a mobile app?

We do not yet have a mobile app but our website is responsive on all devices.


How can I create diaries for Family & Friends members?

  1. Go to the category Family or Best friends page
  2. Create the Family or Best friend member profile
  3. When the profile is created, click on the Family or Best friend name and here you can add all entries related to this person and organize it in different folders to easily retrieve your memories.


Can I add entries related to my pets?

Yes you can. They are part of your family and they give you some of your life best moments, don’t they?

  1. Go to the category Family page
  2. Go to + Add family member and choose pet
  3. Create the pet profile
  4. When the profile is created, click on the pet name and here you can add all entries related to this pet and organize it in different folders to easily retrieve your memories.


How do I report a user?

If you feel someone is putting inappropriate or offensive content on their pages, please use our Contact us form to report this user immediately.


Who do I contact if my question isn’t listed here?

Please use our Contact us form and they will be happy to assist you.